UNIVERSAL Credit’s online system is “not working” and is still riddled with “teething problems”, experts have claimed. The online portal for the new system requires huge amounts of mobile data to use and doesn’t alert claimants when they have messages, Dalia Ben-Galim, Director of Policy at Gingerbread told MPs yesterday. She said that much of the information couldn’t be accessed and many found it tricky to use. “Journals are not working for every claimant on Universal Credit,” she said. “There’s a lack of information a lack of alerts. “There are too many teething problems to allow them to work well.” Claimants are told to write on their online journal when they have a problem, to show they are actively job seeking, or to give evidence to the DWP, but aren’t alerted when they get a reply. It was claimed earlier this year that staff were not notified when claimants message them either. “No one is going to check every day in case there’s a message asking them something,” Ms Ben-Galim told MPs on the Work and Pensions committee. “Not all the information is accessible and viewable. “It requires quite big amounts of data to access all of the documents, and not everyone… Read full this story
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